Returns/Refunds: For Curriculum
You have 30 days from the date you received your curriculum to return it. To be eligible for a return, your item must be unused and in the same condition you received it, repackaged safely, and shipped at your expense to:
Elevatus Training
45 Stones Mill Road
Spofford, NH 03462
Please return the receipt or proof of purchase with the curriculum.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original payment method). You will receive the credit (on your credit card) depending on your card issuer’s policies. You will receive a check from us within 15 days.
Returns/Refunds: For Online Courses
You have 30 days from the date you purchased your course to request a refund. You need to have the receipt or proof of purchase.
If you cancel within the first 30 days of your online course, we will refund your entire payment. We’d also like to know why you are canceling. To request a refund within the first 30 days of service, email helaine@elevatustraining.com with your reason.
If you request a refund, we will delete your account from the course platform, and you will no longer have access to the lessons or materials.
If your return is approved, we will initiate a refund to your credit card (or original payment method). You will receive the credit (on your credit card) depending on your card issuer’s policies. You will receive a check from us within 15 days.